FREQUENTLY ASKED QUESTIONS

Are you a registered Shopify Expert?

Yes, We have been Authenticated Shopify Experts Since 2019. Our profile can be viewed HERE

How long have you worked on Shopify for?

Inspire Small Business have been working on Shopify websites since 2018. Founder Clayton Bates has been using the platform since 2014 and also generated tens of thousands online orders. Our staff have many years experience on the platform.

How many clients have you worked with?

Over 600 awesome clients. If you would like to see our amazing reviews CLICK HERE

REFUNDS

Do you offer refunds?

Yes, Our refund policies include giving you a full refund if you don't like the direction of the website. Our refund policy will be included in your quote and explained to you on a call.

SUPPORT

Do you offer support after the website is finished?

Yes, we normally offer 2 x Weeks support after the site launches. Every quote will have details about support. All Website Rebuilds and new websites have a support period.

Hourly Retainers

If you have purchased a retainer we normally will not offer support unless stated in quote.

Do you supply training videos?

Yes, I can create videos on how to update the websites after I’ve finished so you can make adjustments yourself if you want to learn how to do that.

Please note

These videos are for showing you the basics of how to update the website and how Shopify works etc. It’s not recommended to do coding tasks yourself.

What happens after the support period ends?

After the support period ends if you need anything changed or added let me know. I might need to send another quote but will let you know if I need too.

There is normally three paths clients take

1. They will hire us on hourly retainers forever and we will do all the work on the website.

2. The client will use our training videos and update the website themselves

3. The client will use training videos but hire us again if they get stuck on any tasks

Please Note

We try to keep the options flexible to give you the best option that works.

STILL HAVE A QUESTION?

Fill out the form below with what you're after and one of our friendly staff will be in contact ASAP. Looking forward to speaking with you soon.

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